Shipping policy

Thank you for choosing SAUNDERS TENESHA,KRISTINA. As a US-based online store specializing in all styles of luggage, handbags and travel bags, we adhere to standardized order processing and rigorous logistics management. We focus on professional product packaging and stable transportation services to ensure every customer receives intact, high-quality bag products within our scheduled shipping cycle.

1. Order Processing Time

All successfully confirmed and paid orders will complete internal verification, product inspection and dedicated packaging procedures within 1–7 business days. Our order processing work only runs on regular working days, excluding weekends and official U.S. public holidays.
During peak shopping seasons and promotional events with massive order inflows, order processing cycles may be moderately prolonged due to operational pressure. We will send timely email notifications to all customers once obvious processing delays occur to keep everyone informed of the latest order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on package weight, product size and delivery destination. The accurate shipping cost will be fully displayed on the checkout page before payment confirmation, with no hidden fees or extra surcharges.
Our store adopts unified standard shipping service for all bag products, with an estimated delivery time of 15 business days. All delivery durations are for reference only. The actual arrival time may be affected by logistics carrier scheduling, customs clearance efficiency, extreme weather, regional logistics restrictions and holiday service suspensions, which shall be subject to actual transit conditions.

3. Shipment Confirmation and Order Tracking

After your order is dispatched from our warehouse and picked up by the logistics carrier, our official system will automatically send a shipment confirmation email to your reserved mailbox. The email includes your exclusive order number, valid tracking code and carrier information for your independent real-time inquiry.
Generally, logistics tracking data will be updated and available for public query within 24 to 72 hours after shipment. If the tracking information fails to load normally beyond this period, you can contact our customer service team for manual checking and problem solving.

4. Incorrect Address Disclaimer

Customers are required to fill in precise, complete and deliverable recipient addresses and valid contact information during order placement. Please double-check all details before payment to avoid logistics delivery exceptions.
SAUNDERS TENESHA,KRISTINA will not bear any responsibility for package misdelivery, loss or return caused by wrong, missing or invalid address information provided by customers. Any packages returned due to address errors will require customers to bear return logistics costs and additional reshipping fees for secondary delivery.

5. Lost or Damaged Packages

If your package logistics status is abnormally suspended or cannot be tracked during transportation, please submit a feedback application to our support team within 7 business days after the expected delivery date. We will cooperate with the logistics provider to conduct a full investigation of the package trajectory.
Luggage and bags may suffer surface scratches, extrusion deformation, zipper damage, accessory loss and other defects during long-distance transportation. If you receive damaged products, please contact us within 24 hours after signing for the package. You need to provide clear original photos of the outer package and damaged product details. Our team will verify the problem and provide a targeted after-sales solution efficiently.

6. Apparel Care and Usage Notice

This maintenance clause applies to all luggage, handbags, travel backpacks and daily storage bags sold in our store. Each bag product is equipped with exclusive care guidelines based on its unique material, craftsmanship and structural design.
We do not assume liability for product wear, deformation, aging or functional damage caused by customers’ improper daily use, irregular cleaning, long-term exposure to harsh environments, artificial collision damage and private disassembly. Customers are advised to follow official care instructions to maintain product quality and extend service life.

7. International Shipping and Customs Notice

For all cross-border international orders, local customs authorities of the destination country or region may levy import tariffs, inspection fees and other related taxes in accordance with local trade supervision policies.
All customs-related expenses and compliance responsibilities arising from international transportation are fully borne by the customer. The product price and shipping fee charged by our store do not include any customs and tax costs. Customers need to abide by local import regulations and independently handle all customs clearance related matters and risks.

8. Contact Information

If you have any questions or inquiries about our shipping policy, order logistics status and after-sales logistics issues, please contact us through our official channels:
Trade Name: SAUNDERS TENESHA,KRISTINA
Phone Number: +1 916-558-2734
Email: service@danieltotes.shop
Physical Address: 1465 STALLS WAY VIRGINIA BEACH, VA 23453-8542